Frequently Asked
Questions

The Unlimited Plan is a recurring monthly plan that allows you to visit Mr. Clean Car Wash once a day, every day for a car wash and access to the self-serve vacuum area. This is billed once a month on the anniversary of your joining date. The Unlimited Plan is the best way to keep your car clean!

To join the Unlimited Plan, visit your nearest Mr. Clean Car Wash location or download the Mr. Clean Car Wash app.

You can wash once a day, every day.

Yes! Your Unlimited Plan is valid at all Mr. Clean Car Wash locations.

Your Unlimited Plan is tied to your vehicle's license plate. To use your plan, simply pull up to the kiosk, our license plate readers will recognize the tag, and then the gate will open.

The easiest way to make changes to your Unlimited Plan is to download the Mr. Clean Car Wash app, migrate your membership, then go to the 'More' tab and click 'User Settings'. There you will find 'Manage Membership'. Follow these instructions if you have trouble migrating your membership. You can also call or visit your nearest Mr. Clean Car Wash location. Please submit changes to your Unlimited Plan 5 days before your recharge date to allow for processing. Unlimited Plans cannot be canceled by text message or Facebook Messenger.

To change the license plate associated with your new vehicle, please visit your nearest Mr. Clean Car Wash location or download the Mr. Clean Car Wash app. Once in the app, visit the 'More' tab and click on 'User Settings'. From there, select 'Manage Membership' and the car that you would like to edit. You will see an 'Update Vehicle' button. If there's no 'Update Vehicle' button available, you have reached the maximum amount of tag changes. Please visit the store for assistance.

To update or change the credit card information associated with your Unlimited Plan, download the Mr. Clean Car Wash app or visit your nearest Mr. Clean Car Wash location.

To suspend your Unlimited Plan, please visit your nearest Mr. Clean Car Wash location or download the Mr. Clean Car Wash app. Once in the app, click on the 'More' tab, and click on 'User Settings'. Then click 'Manage Membership'. From there, click on the blue 'Manage' button next your plan details to access all of the available plan change options.

The Mr. Clean Car Wash Customer Service team is here to help. Please use the Contact Us form to speak to someone about your Unlimited Plan.

The Unlimited Plan is non-refundable. Your plan will remain in effect until the end of your next billing cycle.

You can view the full Terms and Conditions for the Unlimited Plan here.

The Family Plan allows you to add additional vehicles to your Unlimited Plan. These additional vehicles will be charged to one primary credit card on file. Any plan level can be added to a Family Plan; however, only Gold and Platinum plans qualify for a $10 off discount on the additional vehicle's plan. Learn more about Family Plans.

To join the Family Plan, please visit your nearest Mr. Clean Car Wash or download the Mr. Clean Car Wash app.

Yes! You can view your receipts in the Mr. Clean Car Wash app. To view your receipt, go to the 'More' tab and click on 'User Settings'. Then locate the 'View Payment History' to see all of your recent receipts.

Please note that receipts in the app will only be for the period of time you have been an app user. If you need receipts prior to that, please visit your nearest Mr. Clean Car Wash location or Contact Us.

Follow this link to download the app from the App Store or Google Play Store.

To migrate your existing Mr. Clean Car Wash Unlimited Plan in the app, first make sure you have downloaded the Mr. Clean Car Wash app and created an account. Once in the app, visit the 'More' tab. Click 'Migrate My Existing Plan to the App' and follow the on-screen prompts. Make sure to have your license plate ready! Click here for a step by step guide on migrating your plan.

1. Your license plate doesn't have a state assigned to it. To fix this, click the blue pen icon and select the correct state. If you have issues selecting the edit tool, contact us.
2. Your license plate has characters that can be misread by our license plate readers. For example if your license plate has an O in it, try using a zero instead.
3. You already have the vehicle in your garage. If you have already created the vehicle with your unlimited plan in your garage, please remove it before you begin migrating your legacy plan.

To use our new app system, you will need to re-enter your payment information. This is because we recently upgraded, and your payment details didn't carry over. Don't worry—you won't be charged again, and your billing cycle and recharge date will stay the same. This step ensures your account is fully set up in the new app system.

To make changes to your Unlimited Plan in the app, visit the 'More' tab (the three dots on the bottom right). Once there, select 'User Settings' and then 'Manage Membership'. Select the membership that you would like to manage.

If you do not see your membership, please make sure you have migrated your plan to the app. Click here to learn How to Migrate Your Unlimited Plan to the App.

All Mr. Clean Car Wash app users will get a guest vehicle loaded onto their account, even when they have an active unlimited plan vehicle. This guest vehicle is used in situations where you may visit with a different vehicle other than the vehicle associated with your unlimited plan. This way when you purchase the separate wash, we are able to give points to your account.

We want everyone to be able to experience the shine. However, due to our equipment, there are certain vehicles that cannot go through the tunnel. This includes:

• Vehicles taller than 7' 4"
• Vehicles wider than 80"
• Vehicles with tires wider than 13.5"
• Trucks with bed containing fuel tanks
• Trucks with uncovered beds that are not completely empty and free of debris
• Vehicles with dual rear tires or "duallys"
• Vehicles with permanently affixed tripod style mirrors
• Vehicles with ladders/ladder racks
• Vehicles that sit 5" or lower to the ground
• Vehicles with rear-mounted racks such as bike racks, mobility vehicle racks
• Vehicles with excessive mud
• Vehicles with flaking rust or perforated body panels
• Other vehicles at manager's discretion

Customers are responsible for the following:

• Collisions due to braking in the tunnel
• Please keep your vehicle in neutral, foot off the brake, and hands off the steering wheel during the tunnel at all times
• Automatic wipers
• Pre-existing conditions/damages
• Vehicles over 7 model years old
• Power antennas/mirrors
• Shark fin antennas
• Non-factory items including:
• Custom wheels
• Bug/brush guards
• Wind deflectors
• Ladder racks
• Aftermarket tires
• Lightbars
• Bike racks
• Luggage racks
• Valve stems
• Wheel covers/center caps

Fundraising with Mr. Clean Car Wash is now entirely digital! Simply complete the fundraising application with your organization's information. If approved, you will receive a custom promo code to use in our Mr. Clean Car Wash app. You will receive 50% of every wash sold with your promo code. Fundraisers are available for 501(c)(3) organizations. Learn more about fundraising and apply here.

Yes! We currently offer fleet accounts for fleets of 10 or more. Fleet accounts save 20-30% per wash and are invoiced monthly. Learn more about fleet accounts here.

Our hours of operation vary by store. Please select your nearest location to find their hours. Hours are subject to change due to inclement weather or equipment maintenance. Mr. Clean Car Wash is closed on Thanksgiving Day and Christmas Day.